Our account was close while we were overseas, although we had paid all accounts we had received.
It transpired that a new Vodafone account had been opened, however our email address had been incorrectly transferred and consequently we received no further accounts apart from a credit note for the amount of our last payment of $75.82. This seemed strange but apparently with Vodafone anything is possible.
My wife rang twice asking why our phone and internet had been cut off, but the operator refused to discuss it with her as the account was in my name. I was still overseas but when I returned on 29 July we went straight to the Hornby office of Vodafone to sort the matter out. The Sales rep agreed that there had been a mistake on their part, and promised to ring later that day to explain what had been done to fix the problem, and would follow up with an email. Neither of these occurred. We therefore later that day went to Spark and opened new accounts with them for phone, internet and cellphone.
We have now received an email saying that we owe $265.20 - no breakdown or details have been provided. Neither have we received the accounts which should have been emailed to us.
Consequently we have no intention of paying anything more to Vodafone and will be happy to issue counter-proceedings if there is any attempt to take this matter further.
Well, I received a number of replies when I contacted a ninja but my request was not acted on: Vodafone stopped providing an email service a few years ago but offered customers the option of having a Forward put on the address, which I did. Big mistake! Mid-2018 I started getting all sorts of spam, and threatening emails. I emailed a ninja and was told the address would be deleted. At least 3 months later, it still exists! And I still get spam etc. Sigh.
What's the point of having so-called ninjas if they cannot do anything! I am no longer in NZ so making contact is difficult.