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How do I contact Vodafone NZ customer service by email?

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Starter Poster
Posts: 3
Registered: ‎16-10-2018

Re: Please delete my Vodafone.co.nz email address

by JennyEdwards31 Starter Poster
Message 11 of 16 (1,323 Views)

As Vodafone closed it’s email service (in 1026 I think), an automatic forward was put on my vodafone email address t that time.  This forward now needs to be removed, or the address deleted, please.

 

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Please delete my Vodafone.co.nz email address

by MikeHales Retired Staff
Message 12 of 16 (783 Views)

@JennyEdwards31

 

Please message me with the details and I can get that email address shut down for you.

Hope you're enjoying the UK.

m

Product Owner AI & Automated Support
Vodafone New Zealand
Posted from Apple iPad
New Poster
Posts: 1
Registered: ‎31-07-2019

Re: Closed account

by GraemeMain New Poster
Message 13 of 16 (76 Views)

Hi

 

Our account was close while we were overseas, although we had paid all accounts we had received.

 

It transpired that a new Vodafone account had been opened, however our email address had been incorrectly transferred and consequently we received no further accounts apart from a credit note for the amount of our last payment of $75.82. This seemed strange but apparently with Vodafone anything is possible.

 

My wife rang twice asking why our phone and internet had been cut off, but the operator refused to discuss it with her as the account was in my name. I was still overseas but when I returned on 29 July we went straight to the Hornby office of Vodafone to sort the matter out. The Sales rep agreed that there had been a mistake on their part, and promised to ring later that day to explain what had been done to fix the problem, and would follow up with an email. Neither  of these occurred. We therefore later that day went to Spark and opened new accounts with them for phone, internet and cellphone.

 

We have now received an email saying that we owe $265.20 - no breakdown or details have been provided. Neither have we received the accounts which should have been emailed to us.

 

Consequently we have no intention of paying anything more to Vodafone and will be happy to issue counter-proceedings if there is any attempt to take this matter further.

 

Graeme Main

Account numbers 453364500 and 20288840

  

Starter Poster
Posts: 3
Registered: ‎01-01-2019

Re: How do I contact Vodafone NZ customer service by email?

by ClarenceBennett Starter Poster
Message 14 of 16 (627 Views)
 
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Starter Poster
Posts: 3
Registered: ‎01-01-2019

Re: How do I contact Vodafone NZ customer service by email?

by ClarenceBennett Starter Poster
Message 15 of 16 (625 Views)

Vodafone no longer have an email service if you need to contact them you need to phone them or speak to a ninja you'll be lucky to receive the answer you require

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Starter Poster
Posts: 3
Registered: ‎16-10-2018

Re: How do I contact Vodafone NZ customer service by email?

by JennyEdwards31 Starter Poster
Message 16 of 16 (615 Views)

Well, I received a number of replies when I contacted a ninja but my request was not acted on:  Vodafone stopped providing an email service a few years ago but offered customers the option of having a Forward put on the address, which I did.  Big mistake! Mid-2018 I started getting all sorts of spam, and threatening emails.  I emailed a ninja and was told the address would be deleted.  At least 3 months later, it still exists!  And I still get spam etc.  Sigh. 

 

What's the point of having so-called ninjas if they cannot do anything!  I am no longer in NZ so making contact is difficult.

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