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HIstorical Usage Required for Dispute

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Registered: ‎14-03-2018
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HIstorical Usage Required for Dispute

by vodafone201811 Starter Poster
Message 1 of 3 (1,090 Views)

Hi there,

 

I require historical incoming and outgoing calling records for July 2017 for my cellphone number as I am in the process of a dispute with a business and require evidence as part of my case.

 

Please advise how I can retrieve this information 

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: HIstorical Usage Required for Dispute

by MikeHales Retired Staff
Message 2 of 3 (1,074 Views)

@vodafone201811

You can download call information from My Vodafone, unless your account is Prepay?

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎14-03-2018

Re: HIstorical Usage Required for Dispute

by vodafone201811 Starter Poster
Message 3 of 3 (1,071 Views)

Hi Mike,

 

Thanks for your reply.

 

Upon further consultation over the phone with Vodafone support, I have to request this information from agency.nz@vodafone.com

 

MyVodafone history only shows recent calls, not anything dated over 2 months ago.

 

Cheers.

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