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Free Netflix doesn't seem to be available?

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Starter Poster
Posts: 5
Registered: ‎23-04-2019

Free Netflix doesn't seem to be available?

by Maxy Starter Poster
Message 1 of 10 (313 Views)

Finally signed up for Vodafone - that was a very painful and frustrating process that took just less than two weeks...

 

Texted Netflix to 7410, told me to go to https://offers.vodafone.com/nz which I too did.

 

Signed in yadda yadda and get "We're sorry, but there are no offers available for you right now. Please ensure you're signed up to an eligible plan.
If you are on an eligible plan, your offer may still be processing. Please refresh the page and try again in some time." 

 

OK so it took two weeks to sign up and my plan seems to finally be active, when will the netflix portion activate? After first invoice or what?

Expert Contributor
Posts: 722
Registered: ‎21-05-2015

Re: Free Netflix doesn't seem to be available?

by Expert Contributor Expert Contributor
Message 2 of 10 (311 Views)

Hi @Maxy 

 

What plan did you sign up to?

In any event, it should be avaliable immediately upon activation of eligible plan.

Starter Poster
Posts: 5
Registered: ‎23-04-2019

Re: Free Netflix doesn't seem to be available?

by Maxy Starter Poster
Message 3 of 10 (309 Views)

$80 Unlimited data Pay Monthly. Thanks yeah that's what I was under the impression of.

Expert Contributor
Posts: 722
Registered: ‎21-05-2015

Re: Free Netflix doesn't seem to be available?

[ Edited ]
by Expert Contributor Expert Contributor
Message 4 of 10 (307 Views)

After up to 72 hours after activating the plan. You should automatically recieve a Text saying your plan has netflix for free etc with a link to Terms and conditions and to set it up.

Starter Poster
Posts: 5
Registered: ‎23-04-2019

Re: Free Netflix doesn't seem to be available?

by Maxy Starter Poster
Message 5 of 10 (302 Views)

Must still be processing in that case, no text.

Starter Poster
Posts: 5
Registered: ‎23-04-2019

Re: Free Netflix doesn't seem to be available?

by Maxy Starter Poster
Message 6 of 10 (301 Views)

Screen Shot 2019-04-23 at 11.10.56 am.png

Expert Contributor
Posts: 722
Registered: ‎21-05-2015

Re: Free Netflix doesn't seem to be available?

by Expert Contributor Expert Contributor
Message 7 of 10 (264 Views)

If you don't get the text within 72 hours of the plan being activated please call the team on 777

and ask for the issue to be escalated.

 

Starter Poster
Posts: 5
Registered: ‎23-04-2019

Re: Free Netflix doesn't seem to be available?

by Maxy Starter Poster
Message 8 of 10 (262 Views)

Guess I'll have to 🤷🏿‍♂️no worries waiting it out. 

Expert Contributor
Posts: 722
Registered: ‎21-05-2015

Re: Free Netflix doesn't seem to be available?

[ Edited ]
by Expert Contributor Expert Contributor
Message 9 of 10 (260 Views)

let us no what ends up happening Smiley Happy

Maybe one of the vodafone staff will pick this up but I wouldn't hold my breath they've been rather slack about posting in here for some time... but they don't get paid to be on here.

Expert Contributor
Posts: 722
Registered: ‎21-05-2015

Re: Free Netflix doesn't seem to be available?

by Expert Contributor Expert Contributor
Message 10 of 10 (156 Views)

@Maxy 

 

How did you get on did you get your free netflix?

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