I am having exactly the same issue. I am here from the UK self isolating because I arrived 3 days ago and I bought it so I have communication. I have a pre paid SIM card in the phone but the cost is prohibitive I have to top up every day. So I purchased the plan on line and recieved the email confirmnation but it wont activate.
Anyone - help!!
I have called so many times, tried the Q&A to find answer, tried TOBi (useless) id you get an answer please advise!!!
Thanks and thank you for working on the frontline for us right now.
I am currently experiencing a similar problem. I recently made an order for a new phone and plan to go with and received a confirmation email and have since had my deposit cancelled or returned for what ever reason? I’ve tried tirelessly to get in contact with anyone who can help me understand what is going on with my order to no avail. I’m also experiencing issues with the current phone I’m using so having this order processed as soon as possible would be a life saver as I need it for personal and business reasons. I understand the current situation is tough but I’ve waited 3 days to not get a single reply to an email, message on Facebook and the chat bot currently being useless.
I also have tried to transition to a new plan but it says the plan is pending. I have tried multiple phone numbers, favebook, chat bot and now the community. I know this current time is making things difficult but I actually thought the call centre was not even based in New Zealand and so could assist. I think it just needs a person to push accept or something along those lines.