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Essential healthcare worker - mobile has been disconnect - Please help

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Posts: 5
Registered: ‎17-09-2017
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Essential healthcare worker - mobile has been disconnect - Please help

by APSpurgeon Starter Poster
Message 1 of 6 (642 Views)

Hi, we put an order in for fibre before the locked down.

 

As part of this order, we also agreed to tranfer my wife's mobile from 2 Degrees to Vodafone on account.

We got a few emails showing it was be actioned, however as of this morning Vodafone has disconnect her mobile from 2 Degrees and not provisioned with Vodafone.

 

We have tried turning it off and on, and she needs this her phone to be on contact with doctors.

...also tried calling but no one can help

 

Please call me: 021 249 9594   or   email:  APSpurgeon@gmail.com

 

 

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Staff
Posts: 233
Registered: ‎25-11-2011

Re: Essential healthcare worker - mobile has been disconnect - Please help

by Staff wsfinest Staff
Message 2 of 6 (637 Views)

Do you have a VF sim card that was to be used once the number was ported from 2D to VF

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Posts: 5
Registered: ‎17-09-2017

Re: Essential healthcare worker - mobile has been disconnect - Please help

by APSpurgeon Starter Poster
Message 3 of 6 (634 Views)

Hi, no.   We only have the 2D SIM

 

The person who took the order asked for the number on the existing 2D SIM card and said he could use that.

We provide this to Saif

 

Number on 2D SIM:  896424000110020804

 

 

Saif Shaikh
Direct Sales

saif.shaikh3@vodafone.com

 

 

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Expert Contributor
Posts: 870
Registered: ‎21-05-2015

Re: Essential healthcare worker - mobile has been disconnect - Please help

[ Edited ]
by Expert Contributor Expert Contributor
Message 4 of 6 (606 Views)

being able to use another providers Sim card on vodafone... that's a new one on me

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Staff
Posts: 233
Registered: ‎25-11-2011

Re: Essential healthcare worker - mobile has been disconnect - Please help

by Staff wsfinest Staff
Message 5 of 6 (600 Views)

Ok there is a miss understanding somewhere. Where abouts in the country are you. You need a blank VF sim

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Posts: 5
Registered: ‎17-09-2017

Re: Essential healthcare worker - mobile has been disconnect - Please help

by APSpurgeon Starter Poster
Message 6 of 6 (594 Views)

Crazy....I literially just had a courier (5mins ago) arrive with a package...which is a VF SIM.

...installed it and seems to be working.

 

Thank you.  Yes, the sales guy said we could use the existing SIM.  

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