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Connecting to neighbours Sure Signal gives problems

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Starter Poster
Posts: 2
Registered: ‎27-09-2018

Connecting to neighbours Sure Signal gives problems

by jws Starter Poster
Message 1 of 3 (923 Views)

I've moved in to an apartment block where a neighbour has Sure SIgnal set up. I get connected to Sure Signal then if I move while on a call the signal swithches to a Vodafone tower with subsequent loss of audio. How do I prevent my phone from joining the neighbours Sure Signal?

 

iPhone 6 on Vodafone.

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Starter Poster
Posts: 2
Registered: ‎27-09-2018

Re: Connecting to neighbours Sure Signal gives problems

by jws Starter Poster
Message 2 of 3 (692 Views)

I continue to have this issue. From research on this forum I have established my neighbour cant restrict or stop my handset connecting to his Sure Signal. As a result our mobiles connect to his Sure Signal and subsequently we are plagued with dropouts when making calls. What can we do Vodafone? Complain to https://www.rsm.govt.nz ?

 

 

 

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Business Ninja Adept
Posts: 2,075
Registered: ‎30-09-2014

Re: Connecting to neighbours Sure Signal gives problems

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 3 (673 Views)

Hi @jws

 

Sorry to hear about the problems you're having. 

 

Tell me, do you have a good relationship with your neighbour? If so, and they would be willing to participate in working this out for you, we can get this sorted I am sure.. 

 

If so, can you please drop me a private message? And I'll get some more details from you and we can move this forward. 

 

Otherwise, if they wouldn't be willing to participate to work this out, other option would be perhaps you could get your own Sure Signal unit, and that might resolve the issue for you..

NOC Engineer | Vodafone NZ
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