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Changing prepay plans and rollover balances

Starter Poster
Posts: 2
Registered: ‎09-02-2018

Changing prepay plans and rollover balances

by sdadoh Starter Poster
Message 1 of 4 (809 Views)

I called Vodafone yesterday about my Broadband account. The sales rep changed my plan then suggested I change from prepay mobile to on acccount. I asked what was on offer and I agreed to change I was told when the change was done they would call me, I'm still waiting. I was not told I would lose all my minutes and data from my prepay plan which I had just paid for 5 days ago. Is this right

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Changing prepay plans and rollover balances

by MikeHales Retired Staff
Message 2 of 4 (802 Views)

@sdadoh

Apologies, yes that's correct but we should have mentioned that on the call.

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎09-02-2018

Re: Changing prepay plans and rollover balances

by sdadoh Starter Poster
Message 3 of 4 (800 Views)

Not good enough. If I had been told I would not have agreed to change over. I'm still waiting for call to confirm changeover

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Expert Contributor
Posts: 806
Registered: ‎21-05-2015

Re: Changing prepay plans and rollover balances

by Expert Contributor Expert Contributor
Message 4 of 4 (780 Views)

wrote:

Not good enough. If I had been told I would not have agreed to change over. I'm still waiting for call to confirm changeover

 

On Account doesn't have carry over so nothing will carry over from your prepay plan excepy your credit which will show on your first or second on account bill.

 

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