09-02-2018 09:48 AM
I am looking at changing my pre-pay plan, but nothing tells me if I change my plan whether I will keep or lose my rollover minutes and data.
If I change pre-pay plans do I start from scratch? Or keep my rollover balances?
10-02-2018 09:58 AM
13-03-2018 01:58 PM - edited 13-03-2018 02:03 PM
You should be getting a text from us offering to migrate you to prepay my flex and you won't lose your carry over. Not sure when exactly but coming soon
@MikeHalesI've never received a text offering to migrate, but I see switching is an option on the "Change my Plan" page. Do I need to wait to receive a migration text ? I'd quite like to make use of the new options on the "My Flex Plan" but really don't want to loose my carry over data and minutes.
13-03-2018 03:25 PM
If you're on the older 19 or 29 carry over plans, you will get a TXT and worth waiting as changeover offer means you won't lose your carry over.
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