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Can't set data limit to maximum

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Posts: 3
Registered: ‎31-01-2019
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Can't set data limit to maximum

by Suzbits Starter Poster
Message 1 of 5 (164 Views)

Been waiting a week for Vodafone to come back to me. Still no reply so hoping someone here can help.

 

Have Red+ with 30Gb which I share with my three children. My data limit is set to 11Gb and I can't alter this. My usage has reached 11 GB this month and I now cant access the remaining data which the children can. I am primary account holder.

 

Any ideas greatly received as getting extremely frustrated with lack of help.  I spoke to four different vodafone operators last week on 777, result of which it was going to be escalated but still no change and still not data!

Posted from Generic Android 2.0
Business Ninja Adept
Posts: 1,951
Registered: ‎30-09-2014

Re: Can't set data limit to maximum

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 5 (158 Views)

@SuzbitsHi

 

Did you get a fault ticket ref# (starting with INC)

 

If not, can you please private message me your number. I will look into it.


As the person on the Red+ plan, the main holder, you should not have a limit set on your number at all.

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 3
Registered: ‎31-01-2019

Re: Can't set data limit to maximum

by Suzbits Starter Poster
Message 3 of 5 (156 Views)
No I didnt she just said she would escalate it as there was a serious error on my account. I will message you, thanks
Posted from Generic Android 2.0
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Business Ninja Adept
Posts: 1,951
Registered: ‎30-09-2014

Re: Can't set data limit to maximum

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (147 Views)

Fixed

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 3
Registered: ‎31-01-2019

Re: Can't set data limit to maximum

by Suzbits Starter Poster
Message 5 of 5 (144 Views)
Excellent service, thank you so much
Posted from Generic Android 2.0
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