Reply

Can't pay final On Account bill after switching to pre-pay

Highlighted
Starter Poster
Posts: 2
Registered: ‎24-02-2020

Can't pay final On Account bill after switching to pre-pay

by MauriceChai Starter Poster
Message 1 of 3 (201 Views)

Hi there,

 

I can't pay my bill at all after switching to pre-pay. I got an invoice, and it won't accept my mobile or account number as valid anymore when I go to pay. I'm currently overseas so I can't handle this at a store. Are there any solutions to this?

 

Cheers.

Highlighted
Retired Staff
Posts: 21,160
Registered: ‎06-08-2008

Re: Can't pay final On Account bill after switching to pre-pay

by johnr Retired Staff
Message 2 of 3 (195 Views)

@MauriceChai  Very simple call 777 and speak to a customer service rep!

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Highlighted
Starter Poster
Posts: 2
Registered: ‎24-02-2020

Re: Can't pay final On Account bill after switching to pre-pay

by MauriceChai Starter Poster
Message 3 of 3 (183 Views)

Unfortunately, I'm currently in Canada, so I don't think I have access to 777!

Stats
  • 2 Replies
  • 29w ago
  • 202 Views
  • 0 Kudos
  • 2 Contributors