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Bring my number to vodafone

Starter Poster
Posts: 3
Registered: ‎15-01-2019

Bring my number to vodafone

by nixxxx Starter Poster
Message 1 of 5 (260 Views)

Hi Vodafone,

 

I recently bought a new Vodafone prepay sim card and want to bring my original number from 2 degrees pre pay. 

 

I tried multiple times on different days on vodafone's website https://www.vodafone.co.nz/prepay-porting/, every time it said there is a technical problem that cannot be resolved.

 

I also went into the store but the staff could not identify the problem as well and suggested me to call your technical team.

 

Can someone please help me with this?

 

Regards,

Nicole

Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: Bring my number to vodafone

by Community Manager Community Manager
Message 2 of 5 (251 Views)

@nixxxx

 

Very sorry about that, I'll have a chat with the website team first thing in the AM. Do you have the My Vodafone app?

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎15-01-2019

Re: Bring my number to vodafone

by nixxxx Starter Poster
Message 3 of 5 (243 Views)

Thanks for your reply. Yes. I have my vodafone app on my phone. 

Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: Bring my number to vodafone

by Community Manager Community Manager
Message 4 of 5 (224 Views)

@nixxxx

 

Apologies, you will need to pop into a Vodafone Store and they'll be able to switch it over for you, the online service has been suspended.

 

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎15-01-2019

Re: Bring my number to vodafone

[ Edited ]
by nixxxx Starter Poster
Message 5 of 5 (168 Views)

Hi,

I have been to the store before and they were not able to help to source the problem...

 

Is there any other way? 

 

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