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Automatic Transition to My Flex (Text)

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KMM
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Posts: 2
Registered: ‎05-03-2018
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Automatic Transition to My Flex (Text)

by KMM Starter Poster
Message 1 of 4 (1,089 Views)

Has anybody else received a text from Vodafone to say that once your renewal goes through you will now be on the  latest MY FLEX plan giving you double data? Looks like the Prepay carry-over plan is no longer valid, only my plan renewed today and well ... still same data, cost etc. How does this change to My FLEX take effect?

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Automatic Transition to My Flex (Text)

by MikeHales Retired Staff
Message 2 of 4 (1,086 Views)

@KMM

As you renewed today, should be any time over next 3 days, we will TXT again to confirm.

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 3
Registered: ‎06-03-2016

Re: Automatic Transition to My Flex (Text)

by VikingMoon Starter Poster
Message 3 of 4 (1,055 Views)

I receieved the text today saying "You're all good to go!", this was 2 days after my plan renewed.

 

When will my carry over mins and data bundle be applied?? I have checked my account and there is no sign of them.

Carry over bundle referred to here

http://community.vodafone.co.nz/t5/Mobile-services/quot-Great-News-when-your-19-Prepay-plan-renews-i...

 

 

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Automatic Transition to My Flex (Text)

by MikeHales Retired Staff
Message 4 of 4 (1,032 Views)

@VikingMoon

 

Can you check under Plans &Add Ons in the My Vodafone App to view your bonus bundle.

 

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand
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