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Automatic Transition to My Flex (Text)

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Starter Poster

Posts: 2

Registered: ‎05-03-2018

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Automatic Transition to My Flex (Text)

by Starter Poster

‎05-03-2018 04:36 PM

Message 1 of 4 (758 Views)

Has anybody else received a text from Vodafone to say that once your renewal goes through you will now be on the latest MY FLEX plan giving you double data? Looks like the Prepay carry-over plan is no longer valid, only my plan renewed today and well ... still same data, cost etc. How does this change to My FLEX take effect?

Community Manager

Community Manager

Posts: 3,142

Registered: ‎02-02-2013

Solution!

Re: Automatic Transition to My Flex (Text)

by

Community Manager

Community Manager

‎05-03-2018 05:04 PM

Message 2 of 4 (755 Views)

As you renewed today, should be any time over next 3 days, we will TXT again to confirm.

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand

Starter Poster

Posts: 3

Registered: ‎06-03-2016

Re: Automatic Transition to My Flex (Text)

by Starter Poster

‎06-03-2018 12:24 PM

Message 3 of 4 (724 Views)

I receieved the text today saying "You're all good to go!", this was 2 days after my plan renewed.

When will my carry over mins and data bundle be applied?? I have checked my account and there is no sign of them.

Carry over bundle referred to here

http://community.vodafone.co.nz/t5/Mobile-services/quot-Great-News-when-your-19-Prepay-plan-renews-i...

Community Manager

Community Manager

Posts: 3,142

Registered: ‎02-02-2013

Re: Automatic Transition to My Flex (Text)

by

Community Manager

Community Manager

‎06-03-2018 04:57 PM

Message 4 of 4 (701 Views)

Can you check under Plans &Add Ons in the My Vodafone App to view your bonus bundle.

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand

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