We can put your mobile account on hold for up to 3 months. This means you can still keep your connection but have it temporarily placed on hold.
What do I need to do to put my mobile account on hold?
The account being placed on hold must have any overdue amount paid in full before we can put it on hold. The current amount due can be paid on the next due date, however, we recommend paying it in full at the time of placing the account on hold to ensure the payment doesn't fall late.
You can call us on 777 or 0800 800 021 if you are personal customer