Mobile services

[worzeel]

About 5PM last night I lost my 5G connection on my cellphone.

Its dropped down to "4G" but with really bad speeds... here are some pics of my speed at 6:30 last night and just before midnight...

I have rung you guys sent lots of messages on Twitter and Facebook... can someone please look at this... I need this for my work, I'm on a contract...

Phone is fine, I get 5G when not in my area... it looks like the celltower itself is having problems

And yes, I have restarted my phone, turned off data, turned on data, turned off phone...turned it back on... 

[worzeel · Accepted solution]

It seems to have come back now...

so not exactually sure what happened... would be nice to know though...

[Nigel]

Looks like there was a fault on the Wattle Downs cell site. Couple of fans failed - site would have been overheating so I would expect our NOC would have locked down some of the techologies on site.

[sebastianbd]

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@Nigel wrote:

Looks like there was a fault on the Wattle Downs cell site. Couple of fans failed - site would have been overheating so I would expect our NOC would have locked down some of the techologies on site.

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We had the L18/L21/L26 locked, leaving 2G+3G+L7+5G running. The 5G was unlocked and running with no alarms so I am not sure why there was an impact to 5G service.

I am glad it is working for you now though @worzeel 

[worzeel]

sweet, thanks guys for the additional information