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5G in Clendon Park gone?

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Starter Poster
Posts: 3
Registered: ‎13-08-2020
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5G in Clendon Park gone?

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by worzeel Starter Poster
Message 1 of 5 (354 Views)

About 5PM last night I lost my 5G connection on my cellphone.

Its dropped down to "4G" but with really bad speeds... here are some pics of my speed at 6:30 last night and just before midnight...

 

I have rung you guys sent lots of messages on Twitter and Facebook... can someone please look at this... I need this for my work, I'm on a contract...

 

Phone is fine, I get 5G when not in my area... it looks like the celltower itself is having problems

 

And yes, I have restarted my phone, turned off data, turned on data, turned off phone...turned it back on... 

 

 

Screenshot_20200812-234738_Google.jpg

 

 

Screenshot_20200812-183059_Google.jpg

Posted from Samsung SM-G986B
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Starter Poster
Posts: 3
Registered: ‎13-08-2020

Re: 5G in Clendon Park gone?

by worzeel Starter Poster
Message 2 of 5 (339 Views)

It seems to have come back now...

 

so not exactually sure what happened... would be nice to know though...

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Ninja Adept
Posts: 1,078
Registered: ‎20-08-2008

Re: 5G in Clendon Park gone?

by Ninja Adept Ninja Adept Ninja Adept
Message 3 of 5 (333 Views)

Looks like there was a fault on the Wattle Downs cell site. Couple of fans failed - site would have been overheating so I would expect our NOC would have locked down some of the techologies on site.

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Business Ninja Adept
Posts: 2,120
Registered: ‎30-09-2014

Re: 5G in Clendon Park gone?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (331 Views)

@Nigel wrote:

Looks like there was a fault on the Wattle Downs cell site. Couple of fans failed - site would have been overheating so I would expect our NOC would have locked down some of the techologies on site.


We had the L18/L21/L26 locked, leaving 2G+3G+L7+5G running. The 5G was unlocked and running with no alarms so I am not sure why there was an impact to 5G service.

 

I am glad it is working for you now though @worzeel  Smiley Happy

NOC Engineer | Vodafone NZ
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Starter Poster
Posts: 3
Registered: ‎13-08-2020

Re: 5G in Clendon Park gone?

by worzeel Starter Poster
Message 5 of 5 (306 Views)

sweet, thanks guys for the additional information 

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