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4g not connecting, 3G is

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Starter Poster
Posts: 2
Registered: ‎15-02-2020

4g not connecting, 3G is

by Seanlester Starter Poster
Message 1 of 7 (319 Views)

Hi there,

 

I'm using an iPhone 8, my sim is 4g capable and I am paying for 4g connectivity. My phone is not connecting to the 4g network, it will only connect to 3G. I have checked the settings and 4g is enabled. I am fairly confident the issue isn't at my end, my fiancé's iPhone is working fine 

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Retired Staff
Posts: 21,155
Registered: ‎06-08-2008

Re: 4g not connecting, 3G is

by johnr Retired Staff
Message 2 of 7 (309 Views)

4G is not provisioned on the number in the backend, Call Vodafone and request a fault to be logged to tech support

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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Starter Poster
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Registered: ‎15-02-2020

Re: 4g not connecting, 3G is

by Seanlester Starter Poster
Message 3 of 7 (307 Views)
Cheers John, I’ve tried the number a few times, unfortunately the people on the support line seem to operate off a script and are totally unhelpful. No luck there so far
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Retired Staff
Posts: 21,155
Registered: ‎06-08-2008

Re: 4g not connecting, 3G is

by johnr Retired Staff
Message 4 of 7 (305 Views)

Call and demand a fault ticket is logged to tech support for 4G not working on your number

 

If that fails again then email the CEO jason (dot) paris (at) vodafone (dot) com and include a link off to this thread

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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Business Ninja Adept
Posts: 2,092
Registered: ‎30-09-2014

Re: 4g not connecting, 3G is

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 5 of 7 (288 Views)
@Seanlester private message me the number, I’ll get it sorted.

Cheers
NOC Engineer | Vodafone NZ
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New Poster
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Registered: ‎15-04-2020

Re: 4g not connecting, 3G is

by daddycool81 New Poster
Message 6 of 7 (153 Views)
Hi Sebastian, I have the exact same issue and was wondering if you could help. iPhone 8 with 4G enabled sim only ever has 3G.
Cheers
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Business Ninja Adept
Posts: 2,092
Registered: ‎30-09-2014

Re: 4g not connecting, 3G is

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 7 of 7 (151 Views)

@daddycool81sure can you please private message me your number ?

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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