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3G/4G signal not working in Ness Valley Rd, Clevedon, Auckland

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Starter Poster
Posts: 2
Registered: ‎04-12-2018
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3G/4G signal not working in Ness Valley Rd, Clevedon, Auckland

by ajpelser Starter Poster
Message 1 of 3 (1,116 Views)

Since the huge thunder and hail storm this morning (4/12/2018) the 3G & 4G signal from the mobile tower serving Ness Valley Road in Clevedon, Auckland, is not allowing to send/receive calls or txt. The only time anything works is when we are on the 2G signal. Not just one phone, all phones in the area.

 

This service problem is not shown on the "mobile service status" page as a problem. Is Vodafone aware of the problem and do we have an ETA for resolution?

 

Thanks

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Business Ninja Adept
Posts: 947
Registered: ‎30-07-2009

Re: 3G/4G signal not working in Ness Valley Rd, Clevedon, Auckland

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 3 (1,101 Views)

Good morning,

 

I am unsure if this is related to the power outage as the cell site is back up.

 

Could you please click on my name and send me your mobile number so i can check a few things (please do not post this info on the community).

 

Regards

 

Rochelle

 

 

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Starter Poster
Posts: 2
Registered: ‎04-12-2018

Re: 3G/4G signal not working in Ness Valley Rd, Clevedon, Auckland

by ajpelser Starter Poster
Message 3 of 3 (1,076 Views)
Thanks for investigating further and resolving the issue!
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