Mobile services

[ajpelser]

Since the huge thunder and hail storm this morning (4/12/2018) the 3G & 4G signal from the mobile tower serving Ness Valley Road in Clevedon, Auckland, is not allowing to send/receive calls or txt. The only time anything works is when we are on the 2G signal. Not just one phone, all phones in the area.

This service problem is not shown on the "mobile service status" page as a problem. Is Vodafone aware of the problem and do we have an ETA for resolution?

Thanks

[RochelleB]

Good morning,

I am unsure if this is related to the power outage as the cell site is back up.

Could you please click on my name and send me your mobile number so i can check a few things (please do not post this info on the community).

Regards

Rochelle

[ajpelser · Accepted solution]

Thanks for investigating further and resolving the issue!