Mobile services

[jemma92]

Hi,

This is a bit of a long shot but thought I would ask anyway. I am currently in the UK and moving home to NZ in October. I want to take out a 24 month plan so I can have a new phone in July when I travel as my current one takes rubbish photos. (If what I'm asking is obtainable I have someone that could bring it over from NZ). However, while I am not using the phone service in NZ is it possible to put the plan costs on hold for 3 months but still pay the phone repayments?

Kind regards,

Jemma

[Lon]

Hi @jemma92 - to my knowledge you should definitely be able to do this.

[sebastianbd · Accepted solution]

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@jemma92 wrote:

Hi,

This is a bit of a long shot but thought I would ask anyway. I am currently in the UK and moving home to NZ in October. I want to take out a 24 month plan so I can have a new phone in July when I travel as my current one takes rubbish photos. (If what I'm asking is obtainable I have someone that could bring it over from NZ). However, while I am not using the phone service in NZ is it possible to put the plan costs on hold for 3 months but still pay the phone repayments?

Kind regards,

Jemma

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If you go on a 24 month contract yes, you can suspend the service for up to 3 months. 

If you take out an Open Term plan with Interest Free Payments you cannot suspend your service. If you have an Open Term Plan with Interest Free Payments, and want to suspend the service, the interest free payment plan will be removed and you will need to pay the full balance of the device owing on the next month's bill..

Thanks

Sebastian

[jemma92]

Hi,

Thanks for getting back to me. Yes I am wanting a 24 month contract. Is there any way I can purchase this online without paying the first months plan fees or do I need to phone Vodafone to organise this? /I can't seem to find an overseas number anywhere for Vodafone for someone calling off a non-Vodafone number.

Many thanks,

Jemma

[sebastianbd]

Yes, you can order the plan online, and the first bill will be sent on your assigned billing date.
 
If you want to contact Vodafone from overseas, please see here: https://www.vodafone.co.nz/contact/

Help while overseas

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