$20 Prepay Issue (Credit being removed)

New Poster
Posts: 1
Registered: ‎10-02-2018

$20 Prepay Issue (Credit being removed)

by Fletcher New Poster
Message 1 of 2 (736 Views)

Hi there,


on the 26th of January, I purchased a $20 prepay for my iPhone. I was able to successfully call my voicemail and return a call; however, after trying to access my data and send a few texts, I realised that nothing was working properly. 


Upon logging into the "My Vodafone" app, I had read that my megabytes used came to $19.50, whereas my minutes used came to $0.50. This has created a lot of inconvenience for me and I'm wondering why this is happening as it has never previously occurred to me. 




Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: $20 Prepay Issue (Credit being removed)

by MikeHales Retired Staff
Message 2 of 2 (706 Views)


Thanks for your post. Are you using a Pay & Go Prepay plan? $19.50 would equate to to roughly 100MB, which on an iPhone using a data connection is pretty easy to get through - maps, streaming, video etc. What else were you doing t the time?

Any software updates - apps or iOS?


Product Owner AI & Automated Support
Vodafone New Zealand
  • 1 Reply
  • 2y ago
  • 0 Kudos
  • 2 Contributors