Reply

have lost phone reception but have internet with Vodafone B315

Starter Poster
Posts: 3
Registered: ‎01-09-2017

have lost phone reception but have internet with Vodafone B315

by admin1 Starter Poster
Message 1 of 14 (1,282 Views)

have lost phone reception but have internet with Vodafone B315

Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: have lost phone reception but have internet with Vodafone B315

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 14 (1,260 Views)

Hi @admin1,

 

Are you still having issues with the service?

Kind regards,
Arif Khan.
Social Media Advisor
Starter Poster
Posts: 6
Registered: ‎22-09-2018

Re: have lost phone reception but have internet with Vodafone B315

by Googlers Starter Poster
Message 3 of 14 (719 Views)

Hi Arif

 

We having an issue that sounds like this. Unable to make any outbound phonecalls after firmware update. I can confirm we on the latest firmware.  B315 4G router.  Have powered this twice just incase but issue still exists. hardware about 30 months old. internet working perfectly. 

 

as we can't phone out to log ticket. just posting it on here. 

 

Thanks

Senior Contributor
Posts: 469
Registered: ‎24-08-2008

Re: have lost phone reception but have internet with Vodafone B315

by Senior Contributor coffeebaron Senior Contributor
Message 4 of 14 (703 Views)
Have you set to 4G only? If so change to LTE/4G Preferred.
Posted from Generic Android 2.0
Starter Poster
Posts: 6
Registered: ‎22-09-2018

Re: have lost phone reception but have internet with Vodafone B315

by Googlers Starter Poster
Message 5 of 14 (701 Views)

Hi Coffee baron

 

I can confirm, Network settings is set to LTE preferred. 

Business Ninja Adept
Posts: 1,950
Registered: ‎30-09-2014

Re: have lost phone reception but have internet with Vodafone B315

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 14 (688 Views)

Have you factory reset the box?

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 6
Registered: ‎22-09-2018

Re: have lost phone reception but have internet with Vodafone B315

by Googlers Starter Poster
Message 7 of 14 (671 Views)

Thank you for the info, i haven't tried factory reset.  I didn't want to lose the config.  though i cant seem to find a save config option. does the TR-069 settings remain?

Business Ninja Adept
Posts: 1,950
Registered: ‎30-09-2014

Re: have lost phone reception but have internet with Vodafone B315

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 8 of 14 (669 Views)

I'm not sure if we use TR-069 to push config to these modems. Regardless, if you factory reset it, the default config will be fine to get you online (No amendments needed, APN and all will be provisioned), you'd only lose any custom config you had set on it..)

 

My suggestion to you would be (as I have seen a lot of these modems die, or have just the voice port die).

 

1) Try a different landline phone

2) Reboot modem

3) Factory Reset modem

 

If it's still not working after the above 3, best we replace the modem.


Thanks

Sebastian

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 6
Registered: ‎22-09-2018

Re: have lost phone reception but have internet with Vodafone B315

by Googlers Starter Poster
Message 9 of 14 (665 Views)

1) Inbound calling works fine, just unable to dial out. Has dialtone, but as soon as you push a button in a number, seems like its engaged dial tone comes up

2) I have done this a couple times and checked we on latest firmware.

3) will do this if you detail from 1) doesn't give a clue what the fault is. 

 

 

Business Ninja Adept
Posts: 1,950
Registered: ‎30-09-2014

Re: have lost phone reception but have internet with Vodafone B315

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 10 of 14 (663 Views)

Interesting. I missed the point that inbound calling works....

 

Is your landline connected directly into the TEL port on the modem? Or is it integrated into your house wiring?

NOC Engineer | Vodafone NZ
Stats
  • 13 Replies
  • 1y ago
  • 1,283 Views
  • 0 Kudos
  • 5 Contributors