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have lost phone reception but have internet with Vodafone B315

Starter Poster
Posts: 6
Registered: ‎22-09-2018

Re: have lost phone reception but have internet with Vodafone B315

by Googlers Starter Poster
Message 11 of 14 (366 Views)

All good, thought i would double check.  it is a bit weird to me too. Phone is direct connect to modem. we don't use any house wiring

Business Ninja Adept
Posts: 1,951
Registered: ‎30-09-2014

Re: have lost phone reception but have internet with Vodafone B315

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 12 of 14 (364 Views)

Okay. I suggest you please:

 

1) Try a different landline phone + phone cable

2) Factory reset the box

 

Let me know how you get along.

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 6
Registered: ‎22-09-2018

Re: have lost phone reception but have internet with Vodafone B315

by Googlers Starter Poster
Message 13 of 14 (350 Views)

Hi sebastian. 

 

Have tried what you asked, with not much success. still not working after factory reset

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Business Ninja Adept
Posts: 1,951
Registered: ‎30-09-2014

Re: have lost phone reception but have internet with Vodafone B315

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 14 of 14 (341 Views)
Okay I suggest we should replace the modem.

Are you able to please call tech support and get a fault logged? Explain all the troubleshooting and ask for a fault to be logged.

If not, private message me your details (account number, name, delivery address, contact number) and I will arrange to have one sent out to you.

Thanks
NOC Engineer | Vodafone NZ
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