Mobile broadband

turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Reply

Charged for service I did not receive

TheresaRyan
Starter Poster
TheresaRyan
Posts: 6
Registered: ‎22-06-2014

Charged for service I did not receive
by TheresaRyan Starter Poster

‎04-07-2018 04:24 PM

Message 1 of 2 (444 Views)

Hi

 

I moved house at the beginning of May. And even though I put my request through mid April, we only got our Rural broadband connected 2nd week in June. I was told to one of the contact centre staff that they can waive my May bill as I did not have any internet. This has not happened and I just received my June bill with a penalty fee added for May. I have told Vodafone I will not pay the May bill as I did not have an internet connection from the 5th May to the 12th June. Therefore I should not be liable to pay for this. Please check and waive this bill.

 

Thanks

Theresa Ryan

Reply
0
Community Manager
Community Manager
Lon
Posts: 1,508
Registered: ‎01-03-2012

Re: Charged for service I did not receive

[ Edited ]
by Community Manager Community Manager

‎04-07-2018 05:04 PM - edited ‎04-07-2018 05:05 PM

Message 2 of 2 (437 Views)

Hi @TheresaRyan - sorry about that, we can get that sorted for you. Please click on my name and send me a private message with your customer number and contact information and I will ask someone from our Billing team to reach out to you.

Reply
0
Stats
  • 1 Reply
  • 28w ago
  • 445 Views
  • 0 Kudos
  • 2 Contributors
Related FAQs

Copyright © Vodafone New Zealand Ltd