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Charged for service I did not receive

TheresaRyan
Starter Poster
TheresaRyan
Posts: 6
Registered: ‎22-06-2014

Charged for service I did not receive
by TheresaRyan Starter Poster

‎04-07-2018 04:24 PM

Message 1 of 2 (507 Views)

Hi

 

I moved house at the beginning of May. And even though I put my request through mid April, we only got our Rural broadband connected 2nd week in June. I was told to one of the contact centre staff that they can waive my May bill as I did not have any internet. This has not happened and I just received my June bill with a penalty fee added for May. I have told Vodafone I will not pay the May bill as I did not have an internet connection from the 5th May to the 12th June. Therefore I should not be liable to pay for this. Please check and waive this bill.

 

Thanks

Theresa Ryan

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Community Manager
Community Manager
Lon
Posts: 1,512
Registered: ‎01-03-2012

Re: Charged for service I did not receive

[ Edited ]
by Community Manager Community Manager

‎04-07-2018 05:04 PM - edited ‎04-07-2018 05:05 PM

Message 2 of 2 (500 Views)

Hi @TheresaRyan - sorry about that, we can get that sorted for you. Please click on my name and send me a private message with your customer number and contact information and I will ask someone from our Billing team to reach out to you.

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