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Attempting to buy more data for home broadband

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New Poster
Posts: 1
Registered: ‎29-12-2018

Attempting to buy more data for home broadband

by CameronHalford New Poster
Message 1 of 2 (620 Views)

 

So when I attempt to purchase more data after it runs out before the end of the month it takes me to the "purchase more data page" like normal but once I select "purchase 15gb for $20" it says "So sorry, but you can only buy more data Add-Ons when your current ones expire." But there aren't any other add-ons and when I look at account orders for it there is nothing processing.

 

Any help, thanks. 

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Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Attempting to buy more data for home broadband

by MikeHales Retired Staff
Message 2 of 2 (573 Views)

@CameronHalford

Apologies for the hassle and welcome to the Community.

Unfortunately, I don't have access to accounts so best to call us so we can see what's happening with your account.

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
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