Ideas & suggestions

[JennyChandler]

Just connected.  The password sent via email comes up as incorrect, as does the one on the base of the modem

[MikeHales]

@JennyChandler

Which password are you using for what?

Cheers

m

[JennyChandler · Accepted solution]

I tried all 3... the one sent via email - wrong, the one listed as password on the modem - wrong, and the one on the modem listed as Wireless key... but I rang for help and discovered that the line was not yet working correctly.  They sent someone out and then the Wireless key password worked