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new customer password problem

JennyChandler
Starter Poster
JennyChandler
Posts: 2
Registered: ‎26-11-2018
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new customer password problem
by JennyChandler Starter Poster

‎26-11-2018 08:25 AM

Message 1 of 3 (388 Views)

Just connected.  The password sent via email comes up as incorrect, as does the one on the base of the modem

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Community Manager
Community Manager
MikeHales
Posts: 3,142
Registered: ‎02-02-2013

Re: new customer password problem
by Community Manager Community Manager

‎27-11-2018 08:48 PM

Message 2 of 3 (366 Views)

@JennyChandler

Which password are you using for what?

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
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JennyChandler
Starter Poster
JennyChandler
Posts: 2
Registered: ‎26-11-2018

Re: new customer password problem
by JennyChandler Starter Poster

‎27-11-2018 09:46 PM

Message 3 of 3 (364 Views)

I tried all 3... the one sent via email - wrong, the one listed as password on the modem - wrong, and the one on the modem listed as Wireless key... but I rang for help and discovered that the line was not yet working correctly.  They sent someone out and then the Wireless key password worked Smiley Happy

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