25-09-2019 08:46 PM
We have just bought a Vodafone TV Box. Was told it was so easy to connect!!
we can not seem to connect our Vodafone TV to our WiFi. Our home network, password is entered but no luck will not connect. The modem is in the same room as the TV. Any help please.
26-09-2019 06:39 AM
26-09-2019 06:40 AM
04-10-2019 05:34 AM
Well Vodafone i think you have advertised your wonderful TV Box incorrectly! You say its only minutes to install.
you didn’t say if you are going to install through your WiFi that you probably will not be able to.
we have taken one box back following a call to Vodafone who said take it back and get it refigured.
the staff at Noel leeming where we bought it didnt have a clue and gave us another.
back home same problem couldn’t get up the screen which gives us the choice of WiFi
from my study it maybe we have to change something on our modem (NF4V) to accomodate 5Ghz
whatever all that means. Any ideas
04-10-2019 08:09 AM - edited 04-10-2019 08:13 AM
@BeverleyvanderHagen I got a new VTV unit last night and had it connected up and running (registered) and subscribed to Sky in under 5 minutes I did not even look at the instructions!
You have to be doing something incorrect, What part of NZ are you located in?
04-10-2019 08:30 AM
The vodafone TV only works on 5Ghz wifi.
Your modem only does 2.4g wifi so cant be use to connect wirelessly. You'll need a new modem or connect via a cabled connection.
04-10-2019 08:44 AM
As already pointed out use the Ethernet cable
05-10-2019 04:41 PM
Thanks for all your help. I have contacted slingshot and they will provide a new Modem
it is “Netcomm NF18”. They say this should work with the new Box.
so fingers crossed.
05-10-2019 04:56 PM
@BeverleyvanderHagen As long as the AP supports 5Ghz Wi-Fi you will be fine
When you do the setup of VodafoneTV it's very simple
23-10-2019 02:22 PM
Apparently if you have an old router (even if its fibre) as we do, it only runs 2.4GHz, we will need to purchase a new modern router to run Vodafone TV
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