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Double data deal

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Starter Poster
Posts: 6
Registered: ‎05-11-2015

Double data deal

by Stacey26 Starter Poster
Message 1 of 5 (313 Views)

I received a text message to stay on my current open term plan and I would get double data for 6 mo the and a social pass for 12 months. I accepted and went through everything and was told it would take 5 days to activate. When it was activated I revived a text saying all done but my data was t doubled, so I called the customer care team and that was sorted. Now my social plan hasn't been activated I phoned the first time and the guy I spoke to wasn't aware and said he would get it sorted, 2 weeks later I phone and the lady said it was in my account, but it's not there when I log in and look at my plan, I can see the double data but not the social pass. 

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Business Ninja Adept
Posts: 2,092
Registered: ‎30-09-2014

Re: Double data deal

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 5 (302 Views)

It's not there if you click on the data balance and look underneath the 'Addons' Menu?

NOC Engineer | Vodafone NZ
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Starter Poster
Posts: 6
Registered: ‎05-11-2015

Re: Double data deal

by Stacey26 Starter Poster
Message 3 of 5 (292 Views)
No it’s not there.
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Business Ninja Adept
Posts: 2,092
Registered: ‎30-09-2014

Re: Double data deal

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (287 Views)

Private Message me your number and I can take a look.

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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Starter Poster
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Registered: ‎05-11-2015

Re: Double data deal

by Stacey26 Starter Poster
Message 5 of 5 (280 Views)
Have messaged you
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