About account authorisation

New Poster
Posts: 1
Registered: ‎08-06-2017
Accepted Solution

About account authorisation

[ Edited ]
by valandpat New Poster
Message 1 of 2 (2,255 Views)

My father in law's phone is not working and I am not authorised on his account to check that is a fault or disconnected.   we do not live in the same town. he is 83 lives alone with limited support.   I am concerned and your operator was no help at all do I go to another provider and close his account?

Vodafone Ninja
Posts: 177
Registered: ‎11-05-2015

Re: Not happy

[ Edited ]
by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (2,372 Views)

Hi there, 


Due to privacy reasons, we are unable to discuss someone elses account with an unauthorised person. 


Is it possible you or someone closer to his location could call in while you're with him so he can go through security questions, and authorise you to be able to discuss this? 




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