I completley agree with you. Vodafone has been taking me around in circles for the past week in regards to my order. One person telling me something, another person telling me something else. Lies and false hope! I have been waiting just over four weeks now for my order, and I still cannot be provided with an explanation or an apology. Disgusting service on Vodafone's part. The plan for my phone has been active as of last week, so I am now being billed on my account for a phone I don't even have. Angry, frustated and disspointed!