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vodafone braodband bill

New Poster
Posts: 1
Registered: ‎07-04-2020

vodafone braodband bill

by StephAnnie New Poster
Message 1 of 4 (425 Views)

Hello

 

I got an automated call yesterday saying my broadband payment is overdue. I make an automatic payment to Vodafone every month so this should not be the case unless you have changed your account number? Also, I no longer receive invoices or statements via email - are you no longer sending these? I am locked out of my online Vodafone account. It says it will send an email so I can verify my account but despite initiating this many times I never received an email so I can't verify or use my online account/ statements etc.

account number 20479599

S Casey

 

Thank you

 

Staff
Posts: 1
Registered: ‎07-04-2020

Re: vodafone braodband bill

by Staff Chex7 Staff
Message 2 of 4 (411 Views)

Hi StephAnnie,

 

I have sent you a private message  Smiley Happy

 

thanks

 

New Poster
Posts: 1
Registered: ‎14-04-2020

Disconnected in error

[ Edited ]
by GrantSidaway New Poster
Message 3 of 4 (371 Views)

You have disconnected our broadband service in error. Tried using your Chat Facility (several times) got down to the last few in the que then the message said nobody was available and to try later, or use this facility. You bill us incorrectly every month and every month I call - you apologise, make a manual adjustment to the account which shows as a credit but still you keep billing me incorrectly - now you have cut us off, but its your incorrect billing system, we are up to date call me please

 

 

Staff
Posts: 5
Registered: ‎07-04-2020

Re: Disconnected in error

by Staff Skylar Staff
Message 4 of 4 (342 Views)

Hi Grant please send me a private message with your account details and I can investigate this for you.

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