over priced, way too slow

New Poster
Posts: 1
Registered: ‎09-05-2018

over priced, way too slow

by LoganLR New Poster
Message 1 of 3 (1,077 Views)

we are paying $90+ for ADSL 2+ with speeds of 5mbps and its pretty much unusable if any other person is home, when theres Fibre plans for alot cheaper home phone and all, we have applied and all but nothing ever happens we get technicians out and they decide to cancel midway through the process takes 2 minutes to load a single webpage, youtube buffering at 240p, tried buying a new modem no difference, changed all filters, lines, ethernet and all still no difference in speeds. Paying for something that doesnt even work at all.

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: over priced, way too slow

by MikeHales Retired Staff
Message 2 of 3 (995 Views)


Have the technicians actually visited? Sounds like a line fault, I had one recently, which was resolved by a Chorus technician visit to our exchange.


Product Owner AI & Automated Support
Vodafone New Zealand
Community Manager
Community Manager
Posts: 1,565
Registered: ‎01-03-2012

Re: over priced, way too slow

by Community Manager Community Manager
Message 3 of 3 (967 Views)

Hi @LoganLR, I know how frustrating slow Internet can be for sure. There are so many things that can affect your speed that it's super-difficult to troubleshoot online though. I can check why the fault you logged didn't get a tech out so maybe I can help explain why that is? If you could send me a private message with your customer account number and address I can check into that for you.

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