long delays on "helpine"

New Poster
Posts: 1
Registered: ‎08-07-2018

long delays on "helpine"

by JohnKitchen New Poster
Message 1 of 2 (481 Views)

Does Vodafone senior management consider a 40-50 minute wait in the "helpline queue " to be actually helpful.

What happened to the service where  you were given the option of being called back ?   

Community Manager
Posts: 3,172
Registered: ‎02-02-2013

Re: long delays on "helpine"

by Community Manager Community Manager
Message 2 of 2 (426 Views)



Thanks for your feedback and apologies for the delay. Hopefully you got your issues resolved.

Callback not currently available.


Product Owner AI & Automated Support
Vodafone New Zealand
  • 1 Reply
  • 36w ago
  • 0 Kudos
  • 2 Contributors