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long delays on "helpine"

New Poster
Posts: 1
Registered: ‎08-07-2018

long delays on "helpine"

by JohnKitchen New Poster
Message 1 of 2 (545 Views)

Does Vodafone senior management consider a 40-50 minute wait in the "helpline queue " to be actually helpful.

What happened to the service where  you were given the option of being called back ?   

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Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: long delays on "helpine"

by Retired Staff MikeHales Retired Staff
Message 2 of 2 (490 Views)

@JohnKitchen

 

Thanks for your feedback and apologies for the delay. Hopefully you got your issues resolved.

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m

Product Owner AI & Automated Support
Vodafone New Zealand
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