11-08-2019 12:28 PM
i renewed my contract in may and was given a price for the fibre unlimited and landline. At the time i told them i had my copper alive becuse of our house alarm connected to my mobile, inspite of that they agreed to give me a new contract and now i have been told that copper will be discontinued if not then i have to pay extra for it. I think that is breaking the contract mid term.
11-08-2019 12:35 PM - edited 11-08-2019 12:36 PM
So do you have fibre and copper connected? All you have to do is ask for the ETC's to be wavied
11-08-2019 01:31 PM
Why can't your house alarm connect to the fibre connection? You must be paying for 2 lines
1) Fibre 2) copper
What a very odd way of doing something
11-08-2019 01:46 PM
when i first took fibre i was told i can keep the copper alive as my alarm is connected to it so my landline was on copper and internet on fibre,this was three years back. I kept renewing the contract based on this every year even now in may. Vodafone credited me for the extra chorus charges,but now they say it cannot be done but my argument is why was i given a new contract knowing vey well that y landline is on copper.
11-08-2019 01:59 PM - edited 11-08-2019 02:00 PM
@sameerroy This is soooooo the wrong way to do it, I am not surprised at all that VodafoneNZ will stop paying the copper charges from Chorus!
You need to find a better way to do this, What about an ATA adapter on the fibre setup, You need to get in someone that knows what they are doing to look at the setup and get everything onto fibre like @coffeebaron
I don't know your setup sorry but it's wrong to have copper and fibre connected the way you have,
11-08-2019 08:19 PM
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