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broadband drops out every few minutes for 5-10 secs...

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Starter Poster
Posts: 2
Registered: ‎29-07-2020

broadband drops out every few minutes for 5-10 secs...

by localGuy Starter Poster
Message 1 of 4 (55 Views)

my interenet loses connection every couple of minutes for 5-10 secs.  Not a huge deal, but as a gamer, it really sucks.  Does anyone have any ideas on how to debug this?  I fear it is my modem that is doing it.

 

localGuy

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Posts: 310
Registered: ‎15-09-2016

Re: broadband drops out every few minutes for 5-10 secs...

by Senior Contributor MrMorm Senior Contributor
Message 2 of 4 (50 Views)

Thats a pretty big deal if its down that much.

Ae you on Wi-Fi or a cabled connection? Have you tried it on a cabled connection?

It doesn't sound like a typical modem fault (they usually work or dont if faulty)

whats your set up? Game console, network switch, fibre or DSL etc?

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Starter Poster
Posts: 2
Registered: ‎29-07-2020

Re: broadband drops out every few minutes for 5-10 secs...

by localGuy Starter Poster
Message 3 of 4 (42 Views)

 

 

both, connected with WiFi and a cable (cat 5 or the like).  Tried it just pure cable but that us where the problem started.  Now I am pure wifi (I found I was getting better speeds that way).

 

SetUp is an alienware comp, brand new.  It did the same thing on my last computer as well so it isnt a machine specific issue I dont think.

 

lGuy

 

ps - switch is the Vodafone one, I am on thier sudoFibre plan.

 

 

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Senior Contributor
Posts: 310
Registered: ‎15-09-2016

Re: broadband drops out every few minutes for 5-10 secs...

[ Edited ]
by Senior Contributor MrMorm Senior Contributor
Message 4 of 4 (30 Views)

Sounds like you need to call up and report a fault. These sorts of things are rarely a modem fault.

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