07-05-2018 05:29 PM - edited 07-05-2018 05:30 PM
I am Mike as computer consultant with my client who deaf lady. She called me visit her place, She tried checked her broadband was not working after bad storm on last month.
I checked with her modem status got zero or unable connecting. Include my expert modem analyst same result is DSL line was DEAD. I explained to her and she talked with her mother contact to vodafone service.
Her mother told her, Vodafone service will post a new modem on way to her place.
When it arrived, she setup a new modem is nothing result. Then she tell mum rang to Vodafone again, they did another post a new modem again
And it was arrived and 2nd new modem is nothing result, Then her Mother frustrate and called a Vodafone again. They said "Oop sorry a wrong model modem, and thrid send a HG659 Modem on way and give back 2nd Modem"
A 3rd Modem been setup and test was nothing result. She called to me, she explain me a her story !
I bit shocked about that it. VODAFONE ARE STUBBORN !!
I think, WHAT WRONG WITH VODAFONE SERVICE WERE UN-PROFESSIONAL !!! I suppose vodafone should call CHORUS immediate to her place. Also Vodafone should pay a free two month her account. Why she is important for doctor, relay service, other via broadband. But she expense her Data mobile on her phone cost came waste cost !
Vodafone are FAILURE responsible to YOUR customer alway 100% right been told you.
Last chance, guess what ? She will calling...
09-07-2018 04:23 PM - edited 09-07-2018 04:24 PM
After my comment on later on 28th May. She didn't heard from Vodafone answer and either me too. She came with me to Vodafone Retail. I saw Staff's face feel frustrate again. I told staff, her modem didn't active in 4 weeks. I ask go get Chorus immediate.
She response, Their technical will coming on Monday 28th May. If found a faulty, you will charge. I replied, if outside found a faulty, your VODAFONE charge, okay Vodafone MUST give credit on her account for 1 month is nothing internet.
Shetold me, After technical fixed it, He told her what happened. Technical said "Outside the Phone Cabinet box was faulty replace a new part." I knew, I was right.
I think, Vodafone Customer service were lack and talk about replace a MODEM in fourth times post isn't right. Who customer service is NOT PROFESSIONAL....unbeliveable !
I'm WINNER and VODAFONE LOST.... My client lady is happy and resolved.
NOTES: - If your modem isn't live a DSL line after storm or thunderlight, Check a follow step
I told that's all....
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