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Wargaming sites unavailable DNS error

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Starter Poster
Posts: 10
Registered: ‎13-12-2012

Re: Wargaming sites unavailable DNS error

by CrowbarSr Starter Poster
Message 61 of 85 (566 Views)

@MartinJeffreys wrote:

Pretty obviously, the problem was with Vodafone, since no other NZ ISPs had the problem.

 

Do you ever contribute anything sensible to the discussion?


It's very clear from Vodafone's post that Wargaming blocked Vodafone. Nothing was changed on Vodafone's end to cause or resolve this issue. Imagine asking for money for that lmao

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Posts: 9
Registered: ‎26-01-2020

Re: Wargaming sites unavailable DNS error

by MartinJeffreys Starter Poster
Message 62 of 85 (563 Views)

Imagine being happy paying money for no service from your ISP.

/facepalm.

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Starter Poster
Posts: 10
Registered: ‎13-12-2012

Re: Wargaming sites unavailable DNS error

by CrowbarSr Starter Poster
Message 63 of 85 (560 Views)

@MartinJeffreys wrote:

Imagine being happy paying money for no service from your ISP.

/facepalm.


You received what you paid for. A third party decided to block you.

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Regular Poster
Posts: 15
Registered: ‎25-01-2020

Re: Wargaming sites unavailable DNS error

by Regular Poster Fanatic Regular Poster
Message 64 of 85 (545 Views)
Good luck getting compensation. I assume you use your connection for other purposes other than WOT or WOWs, so even if they did compensate, you'd have to expect them to still expect you to pay for your connection you used while doing all your other browsing. If you had completely lost your connection, then yes I would agree we should be compensated, however that wasn't the case in this case, unless of course you can find somewhere in the contract that Vodafone agrees to provide connection to Wargaming servers as a right.
Posted from Generic Android 2.0
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Starter Poster
Posts: 5
Registered: ‎27-01-2020

Re: Wargaming sites unavailable DNS error

by Casper-51 Starter Poster
Message 65 of 85 (520 Views)

well  sever is down again. worked last night but not now. @vodafone can you fix this on not.

 

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Staff
Posts: 230
Registered: ‎25-11-2011

Re: Wargaming sites unavailable DNS error

by Staff wsfinest Staff
Message 66 of 85 (503 Views)

Sadly the issue with an upstream provider has happened again about 5am this morning NZDT. We have again raised another ticket so we hope thiswill be fixed soon. The server is not down for gaming, your traffic is getting to the gaming server but on the return back is being routed the wrong way.

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Posts: 15
Registered: ‎25-01-2020

Re: Wargaming sites unavailable DNS error

by Regular Poster Fanatic Regular Poster
Message 67 of 85 (491 Views)
Raise a ticket? Is Vodafone such a small player that they have to raise a ticket like the rest of us plebs? How big do you have to be I wonder, to be granted access to a phone number?
Posted from Generic Android 2.0
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Staff
Posts: 230
Registered: ‎25-11-2011

Re: Wargaming sites unavailable DNS error

by Staff wsfinest Staff
Message 68 of 85 (455 Views)

Correct VFNZ raises tickets at a NOC level. This can be done via phone or email. We have just been told that we will have a update within a hour.

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Posts: 5
Registered: ‎27-01-2020

Re: Wargaming sites unavailable DNS error

by Casper-51 Starter Poster
Message 69 of 85 (443 Views)

nice one. thanks for keeping us up to date with what is going on. so with this update coming  dose that mean we will have no more prolbem''s or is this going to be a ongoing thing.

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Staff
Posts: 230
Registered: ‎25-11-2011

Re: Wargaming sites unavailable DNS error

by Staff wsfinest Staff
Message 70 of 85 (433 Views)

We have learnt that a Global upstream provider has a problem on a core router which was affecting traffic on the return path. As a result VFNZ has shut down a bgp peering link forcing traffic to take another route. Now if you are about to say why has this not been already done this is because the link carries more then traffic for these gaming servers. Shutting down this link means there is now going to be some user traffic for other sites taking a less optimal path.

Once the issue with up stream providers router is resolved traffic will then be sent back across that peering link

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