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Waiting for Neon access code

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Starter Poster
Posts: 6
Registered: ‎19-01-2016
Accepted Solution

Waiting for Neon access code

[ Edited ]
by cantab2011 Starter Poster
Message 1 of 2 (915 Views)

Hi, 

Several months ago i was offered a 12 month subscription to Neon as compensation for delays to fibre installation.

Once the installation was completed, I wasn't sent a code, i called 7 days after installion date, was told i had to wait 10 days.

Waited 10 days, no code. Has been a month now, still no code, so i called again, after being transferred through several departments I was told to post a message here. 

Couldn't the call centre that knew all my account info give me the code?

thanks in advance for any help

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Community Manager
Community Manager
Posts: 1,564
Registered: ‎01-03-2012

Re: Waiting for Neon access code

by Community Manager Community Manager
Message 2 of 2 (912 Views)

Hi @cantab2011 - please click on my name and send me a private message with your customer number, full name and the email address to which your code should be sent and I will request it to be resent.

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