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WIFI dropping out all the time

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New Poster
Posts: 1
Registered: ‎25-08-2018

WIFI dropping out all the time

by LWarrington New Poster
Message 1 of 2 (465 Views)

HI,

 

Ever since I signed up to fibre and had it installed, my wifi connection is crap. If I rang everytime it dropped out I would almost never get off the phone. I have been using the data on my cell phone more than I should due to the drop outs.

 

My laptop is currently less than 5cm away from my modem and still the videos I am trying to watch are buffering and pausing constantly.

 

Can you please help me to sort this out before I change providers

Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: WIFI dropping out all the time

by Community Manager Community Manager
Message 2 of 2 (452 Views)

@LWarrington

 

Cabled connection to modem is OK though?

Wi-Fi - connecting over 2.4 or 5GHz band? 

Unfortunately, every house is different and so some experimentation will be required. I would start by connecting to modem and try changing channels the Wi-Fi is using - you may be getting interference on the current setting.

 

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
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