Reply

Vodafone PC Protection

Starter Poster
Posts: 2
Registered: ‎28-03-2018

Re: Vodafone PC Protection

by DenysMcEneaneyKirkland Starter Poster
Message 21 of 23 (531 Views)

Hi This has recently happened on my father in laws account - we got the email saying woohoo you have pc protection with 3 licences first 3 months free and then $10.00 a month thereafter.  He doesn't require this so I deactivated it, received the deactivate email and then today we get another email from Vodafone saying woohoo you have PC protection with 3 licences first 3 months free and then $10.00 a month thereafter..  For a start he doesn't even have 3 PCs.   He does not want or need this so yet again I deactivated it.

 

Is there anyway we can ensure that this doesn't happen again?

 

Cheers

Starter Poster
Posts: 2
Registered: ‎28-03-2018

Re: Vodafone PC Protection

by DenysMcEneaneyKirkland Starter Poster
Message 22 of 23 (531 Views)

I just went back in and it has reactivated itself again.  Come on Vodafone this is getting a bit much now.  Surely deactiving something you don't want or need should be the end of it.

 

Getting increasingly furstrated with this.

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Vodafone PC Protection

by MikeHales Retired Staff
Message 23 of 23 (488 Views)

@DenysMcEneaneyKirkland

Unfortunately, the system will reactivate automatically if you de-activate it. Please simply ignore the email etc you have received - you will not be charged. A fix is going in to amend the bug that is reactivating your accounts.

Apologies for all the hassles.

m

Product Owner AI & Automated Support
Vodafone New Zealand
Stats
  • 22 Replies
  • 1y ago
  • 3,147 Views
  • 0 Kudos
  • 8 Contributors