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VDSL Ultrahub Modem Dropouts

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Registered: ‎08-12-2018

VDSL Ultrahub Modem Dropouts

by AnneTopham Starter Poster
Message 1 of 5 (784 Views)

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We are having issues with our (VDSL) internet connection which momentarily drops out intermittently.  The event log shows the above when it does (just with different PID reference numbers each time).  The line has been checked by Chorus, and the modem replaced by Vodafone but it continues to happen.  The connection reboots itself immediately (but takes the usual reconnection time) and it will be stable for a day or so and then we'll get a run of it (e.g. 2x this afternoon within half an hour).  There have been 6 cuts in the last couple of days.  Being on phone with support a few times with this issue with no resolution.

Our phone is running off our broadband so it takes that out too.  Any suggestions on how to resolve?

 

 

Business Ninja Adept
Posts: 1,970
Registered: ‎30-09-2014

Re: VDSL Ultrahub Modem Dropouts

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 5 (749 Views)

@AnneTophamstinks like a line fault to me.

 

I would suggest you contact the Customer Services and go through the frequent disconnections troubleshooting, and get another Chorus tech booked to investigate.

NOC Engineer | Vodafone NZ
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Registered: ‎08-12-2018

Re: VDSL Ultrahub Modem Dropouts

by AnneTopham Starter Poster
Message 3 of 5 (694 Views)

Will probably need to.  Either that or fibre coming in 2020 so could wait for that.  Funny thing was though that when dropping out that Vodafone couldn't see it happening when on the line to them at the same time .....

Business Ninja Adept
Posts: 1,970
Registered: ‎30-09-2014

Re: VDSL Ultrahub Modem Dropouts

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (692 Views)

@AnneTopham wrote:

Will probably need to.  Either that or fibre coming in 2020 so could wait for that.  Funny thing was though that when dropping out that Vodafone couldn't see it happening when on the line to them at the same time .....


2 years is quite a long time to wait... Smiley Indifferent

NOC Engineer | Vodafone NZ
Business Ninja Adept
Posts: 1,970
Registered: ‎30-09-2014

Re: VDSL Ultrahub Modem Dropouts

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 5 of 5 (691 Views)

@sebastianbd wrote:

@AnneTopham wrote:

Will probably need to.  Either that or fibre coming in 2020 so could wait for that.  Funny thing was though that when dropping out that Vodafone couldn't see it happening when on the line to them at the same time .....


2 years is quite a long time to wait... Smiley Indifferent


Well actually, only a year and a bit now...

 

But definitely would suggest you get Chorus out to have a look..

NOC Engineer | Vodafone NZ
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