Broadband services

[AnneTopham]

We are having issues with our (VDSL) internet connection which momentarily drops out intermittently.  The event log shows the above when it does (just with different PID reference numbers each time).  The line has been checked by Chorus, and the modem replaced by Vodafone but it continues to happen.  The connection reboots itself immediately (but takes the usual reconnection time) and it will be stable for a day or so and then we'll get a run of it (e.g. 2x this afternoon within half an hour).  There have been 6 cuts in the last couple of days.  Being on phone with support a few times with this issue with no resolution.

Our phone is running off our broadband so it takes that out too.  Any suggestions on how to resolve?

[sebastianbd]

@AnneTophamstinks like a line fault to me.

I would suggest you contact the Customer Services and go through the frequent disconnections troubleshooting, and get another Chorus tech booked to investigate.

[AnneTopham]

Will probably need to.  Either that or fibre coming in 2020 so could wait for that.  Funny thing was though that when dropping out that Vodafone couldn't see it happening when on the line to them at the same time .....

[sebastianbd]

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@AnneTopham wrote:

Will probably need to.  Either that or fibre coming in 2020 so could wait for that.  Funny thing was though that when dropping out that Vodafone couldn't see it happening when on the line to them at the same time .....

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2 years is quite a long time to wait...

[sebastianbd]

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@sebastianbd wrote:

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@AnneTopham wrote:

Will probably need to.  Either that or fibre coming in 2020 so could wait for that.  Funny thing was though that when dropping out that Vodafone couldn't see it happening when on the line to them at the same time .....

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2 years is quite a long time to wait...

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Well actually, only a year and a bit now...

But definitely would suggest you get Chorus out to have a look..