08-09-2020 08:36 PM
I am on ADSL in a rural area using the ultra hub. I get around 10mbps down and 1 mbps up.
Generally this is good enough for me but I have real issues when any upload occurs. If someone tries to upload a file (eg. A photo) the internet stops responding. This is for all devices connected both via wifi and ethernet cable.
It's basically as if the ultra hub can only handle the upload and can't do anything else at the same time.
Is there any way this can be fixed? Or is this a ultra hub issue?
Thanks in advance.
09-09-2020 06:42 AM
Its a limitation of ADSL. If you are maxing out the upload (very easy to do now given how large digital photos are) then it will affect the download. Anything you download is made up of multiple upload requests and acknowledgments, so if the upload is jammed up, then those requests get slowed, thereby slowing the downloads too.
The Utra Hub just has to wait for the ADSL line. On Fibre, the Ultra Hub happily goes along at 1000down/500up, so the Ulra Hub is really just twiddling its thumbs waiting.
Fixed Wireless Access (RBI) might be a better option for you if you have reasonable mobile coverage as it may be faster up and down.
09-09-2020 08:45 AM
Hi MrMrom thanks for your reply, that makes sense.
Unfortunately I am limited to ADSL as I live rural. I have no mobile signal so I actually use Sure Signal plugged into my modem (which is one of the devices that disconnects when an upload occurs). I switched to VDSL for a short time but it was a disaster and I was then later told that I shouldn't have been switched in the first place as I am too far from the exchange.
Where is the main point of the issue? Is it the copper line, the cabinet exchange, Vodafone, my modem or a combination? I swear I didn't used to have this problem so is it just a case of the Vodafone Ultra Hub being bad a traffic management?
You're right, even a 5mb photo basically completely jams up everything. No one can do anything until that upload finishes which is a real pain! We basically avoid uploading anything!
I have one of the older HG 659 models I might switch out and see if that is any different.
09-09-2020 09:33 AM
The modem should not make any difference (the HG659 and Ultra hub actually use the same ADSL chip)
Its an ADSL thing (copper line and exchange). So at a guess I think it is your (and maybe your neighbours) usage increasing causing congestion.
09-09-2020 09:52 AM
I thought potentially the modem should have something built in to manage the traffic better? As in if an upload is taking up all the bandwidth then it should throttle it so other traffic can still go as well although slower.
09-09-2020 09:59 AM
it does, but the upload is slow slow and trying to push through too much, your PC times out before the traffic can get through enough.
10-09-2020 10:09 PM
11-09-2020 08:51 AM
Hey @coffeebaron yeah I was thinking of looking at that as an option.
From what I could see the older HG659 does have this capability but hidden in an admin account https://forums.whirlpool.net.au/archive/2696049
Before I try a non Vodafone modem I need to work out what my ADSL username and password is. My account has change da few times so I'm unsure what it actually is these days and the Vodafone issued modems don't require these to be put in.
I think the wiring is ok - this was a big issue when I first moved in as the previous owner had daisy chained the phone line all over the house. I removed them all and just have the one port where it enters the house.
I live out near Pukekohe in South Auckland.
14-09-2020 09:03 AM
So turns out the HG659 has bandwidth control if you look in as the admin user (not the default vodafone user).
I set a limit on the upload and everything is running smoothly now! I am able to upload and do other things at the same time presumably because the upload isn't maxing out!
14-09-2020 09:08 AM
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