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Upload Speed Issue - UltraFast HFC Max

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Starter Poster
Posts: 2
Registered: ‎17-11-2020

Upload Speed Issue - UltraFast HFC Max

by DavidNZ3D Starter Poster
Message 1 of 3 (49 Views)

Hi

I've been testing doing some streaming over the last week or so but I frequently have issues with upload connection speed.

I'm on the connection "UltraFast HFC Max"

When I run speed tests I often get very load upload speeds, 1 - 2 Mbps. Download speeds are usually OK.

I've noticed the last couple of days if I restart the Vodafone cable router, my upload speeds are OK for a little while.

I've tested on wifi and plugged in, tested during times with other users and quiet times.

How do I get help with this? 

 

Thanks

David

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Posts: 473
Registered: ‎07-08-2008

Re: Upload Speed Issue - UltraFast HFC Max

by Senior Contributor shadow Senior Contributor
Message 2 of 3 (41 Views)

Have you tried multiple speedtest servers? 

In terms of getting fixed, ring the helpdesk, possible there is an issue with the cable modem or the cabling between you and the street

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Posts: 2
Registered: ‎17-11-2020

Re: Upload Speed Issue - UltraFast HFC Max

by DavidNZ3D Starter Poster
Message 3 of 3 (38 Views)

Yes tested a few sites/servers, I don't think that matters, it's just a diagnosis of the issue.

 

I was hoping for some sort of actual Vodafone support other than calling, to be honest.

I work during the day so prefer to email support, but seems like there is no support email address, that's why I posted here.

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