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Unlimited Fibre Max not working

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Posts: 5
Registered: ‎27-03-2020
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Unlimited Fibre Max not working

by DD Starter Poster
Message 1 of 4 (164 Views)

Please can you advise why our Unlimited Fibre max connection is so poor .

On my bill it is called Fibre Max on my vodafone app it is called Fibre X 1000 are we getting the real deal fibre as we are paying for  or is it through copper cables?

The connection is really bad to non existant I contacted Vodafone a week ago about this and they could see there was a problem but failed to rectify this for us ....dissapointing customer service .

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Starter Poster
Posts: 5
Registered: ‎27-03-2020

Re: Unlimited Fibre Max not working

by DD Starter Poster
Message 2 of 4 (146 Views)

Can a Vodafone ninja answer this for me ????

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Posts: 290
Registered: ‎15-09-2016

Re: Unlimited Fibre Max not working

by Senior Contributor MrMorm Senior Contributor
Message 3 of 4 (137 Views)

What do you mean by real bad?

Usually with fibre it either works or doesn't. If your fibre connection is running bad on a cabled device then it could be a line fault. If you are testing on wifi, then you'd need to eliminate that as a cause first.

On your fibre connection a cabled speedtest should be 700Mbit+, often 900+. On wifi it can be anything from 30Mbit (2.4ghz wifi band) to 300-400Mbit (5ghz band) typically.

 

 

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Posts: 5
Registered: ‎27-03-2020

Re: Unlimited Fibre Max not working

by DD Starter Poster
Message 4 of 4 (128 Views)

Thank you had a response for Vodafone this morning everything was tested we need a wifi booster Smiley Happy

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