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Slow broadband and dropping off

Starter Poster
Posts: 2
Registered: ‎31-05-2018

Slow broadband and dropping off

by BillyElliot Starter Poster
Message 1 of 3 (612 Views)

 

Hi,

 

For the past fortnight my broadband has been woefully slow and dropping off completely with the light on the modem turning red. I can't get through on the phone because of a 40 - 50 min wait time. This is unacceptable and I am seriously considering cancelling my contract with Vodafone if this isn't fixed

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Slow broadband and dropping off

by MikeHales Retired Staff
Message 2 of 3 (592 Views)

@BillyElliot

Sorry to hear that, what kind of broadband do you have?

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎31-05-2018

Re: Slow broadband and dropping off

by BillyElliot Starter Poster
Message 3 of 3 (590 Views)

 

Hi,

 

I'm not quite sure what the plan is but its $64.99 per month. That's just broadband, no phone/tv.

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