26-01-2018 03:53 PM last edited 26-01-2018 04:22 PM by MikeHales
We've had two hubs delivered - now the second one has been put in our home phone has been cut off.
We've been most frustrated trying to get useful help - long waits and different advice from different people, lack of linked information with support staff!
Does having a home phone no longer mean we have the option of a landline that is not reliant on internet access?
26-01-2018 04:21 PM
What else changed? Have you been moved to a voice over broadband plan i.e. phone line through the modem?
02-02-2018 02:01 PM
we have just received a new ultra hub and everything but the landline is working.
whats the best way to resolve this?
02-02-2018 03:09 PM
Do you have red/green or no light on the front of the modem with the phone plugged in?
02-02-2018 04:01 PM
Best to call us on 0800 438 448 as sounds like the set up of the phone needs to be done on our end - I had the same thing for my voice calling over broadband. Have you modem serial number to hand and check it's the one on our record for your account - 99/100 it will be but just in case.
04-08-2018 02:46 PM
06-08-2018 11:44 AM
log into the modem and go to the phone menu. If your phone number is not provisioned in there then the call centre can easily fix it by pushing the config to your modem. It appears to be a case of the phone line not linked to your new modem in the system for some reason.
06-08-2018 02:19 PM
06-08-2018 02:23 PM
Yes, but if it is there and not working it may need to be pushed to the modem again as it may not have set correctly
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