Reply

Phone plugged in to Ultra Hub doesn't work

Regular Poster
Posts: 20
Registered: ‎22-09-2010

Re: Phone plugged in to Ultra Hub doesn't work

by Regular Poster chrisn72 Regular Poster
Message 11 of 14 (1,172 Views)
Thank you so much, you've been a big help.

The chorus guys had been around earlier whilst I was at work and have said they couldn't find any fault with the wiring etc... leading me to believe that it was the modem all along, as first thought.





Posted from Generic Android 2.0
Regular Poster
Posts: 20
Registered: ‎22-09-2010

Re: Phone plugged in to Ultra Hub doesn't work

by Regular Poster chrisn72 Regular Poster
Message 12 of 14 (1,164 Views)
Eureka!!!!.... Thank you MrMorm. They managed to finally sort it out. You were a great help MrMorm :-)
Posted from Generic Android 2.0
New Poster
Posts: 1
Registered: ‎06-08-2018

Re: Phone plugged in to Ultra Hub doesn't work

by glassonj New Poster
Message 13 of 14 (1,154 Views)

Hi

 

Experiencsime same issues, since having Fibre installed and using Ultra Hub.

 

They have treid factory re-sets, checking serial no's... nothing is working... any ideas?

Highlighted
Regular Contributor
Posts: 186
Registered: ‎15-09-2016

Re: Phone plugged in to Ultra Hub doesn't work

by Regular Contributor MrMorm Regular Contributor
Message 14 of 14 (1,132 Views)

It will be the same sort of thing. Log into the modem and see if the phone line number is present

 

- If no phone line is not there, then they have the serial number wrong or have the phone line incorrectly tagged in your account

- If the phone line is there, then the phone is not activated correctly on the network side and needs to be fixed by them

 

Both these cases are especially true if there is any sort of dialtone on the phone port.

 

Make sure your phone is connected to the phone one port of the modem too to check, It is possible that the house wiring is not connected tot he modem so any house jackpoints are dead, but the modem is fine.

 

Worst case is they raise a ticket to their Tier 2 support and the can log into the modem anyway and sort it out.

Stats
  • 13 Replies
  • 1y ago
  • 4,187 Views
  • 4 Kudos
  • 6 Contributors