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Not moving house anymore

Starter Poster
Posts: 3
Registered: ‎24-03-2020
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Not moving house anymore

by RenataMarhevka Starter Poster
Message 1 of 10 (1,076 Views)

Hi guys I suppose to move house on Friday 27th which is now cancelled the Broadband connection was scheduled on Friday 

can this please be cancelled and I don't want to b disconnected from the inet  in my place 

what do I do to cancel this ? Can't get hold of anyone 

Posted from Apple iPad
Starter Poster
Posts: 3
Registered: ‎24-03-2020

Re: Not moving house anymore

by RenataMarhevka Starter Poster
Message 2 of 10 (1,064 Views)

Can someone reply to me please ? I can't afford losing inet as have to work from home 

Posted from Apple iPad
Starter Poster
Posts: 2
Registered: ‎25-03-2020

Re: Not moving house anymore

by AndrewS900 Starter Poster
Message 3 of 10 (1,033 Views)

Hi Renarta, I am in the same situation. Did you receive a response?

 

Thanks

Andrew

Starter Poster
Posts: 3
Registered: ‎24-03-2020

Re: Not moving house anymore

by RenataMarhevka Starter Poster
Message 4 of 10 (1,027 Views)

Hi Andrew no reply but I was pushed by lawyers to move tomorrow very stressful time and Vodafone not helping 

Posted from Apple iPad
New Poster
Posts: 1
Registered: ‎26-03-2020

Re: Not moving house anymore

by NinaJane New Poster
Message 5 of 10 (996 Views)

Same boat here guys. We were supposed to be moving to Nelson on Monday, however are stuck here in Hamilton. Our intenet is due to go on in Nelson Monday, and switch off here, so I'm wanting to cancel the cut off here! Eeek. I tried calling the number, however it just says it's for an emergency only. Have facebook messaged. Nothing.

Staff
Posts: 15
Registered: ‎27-03-2020

Re: Not moving house anymore

by Staff jwiech Staff
Message 6 of 10 (936 Views)

Hi RenataMarhevka 

 

Please Private Message me with your account number by clicking on my username and I can take a look for you

 

Regards

 

Josh

Vodafone

Staff
Posts: 15
Registered: ‎27-03-2020

Re: Not moving house anymore

by Staff jwiech Staff
Message 7 of 10 (932 Views)

Hi AndrewS900

 

Please private message me with your account number by clicking on my username and I can take a look for you

 

Regards


Josh

Vodafone

New Poster
Posts: 1
Registered: ‎25-03-2020

Re: Not moving house anymore

by KateWatson New Poster
Message 8 of 10 (987 Views)

Hi - we are in the same boat.Have you had any contact with Vodafone?

 

We are supposed to be moving on 27 March too. They rang me yesterday asking if it was still happening, and I said yes a that was what I knew at the time. However, as of 5pm yesterday our settlement has been differed. 

 

I can't get through to Vodafone. I can't log in to My Vodafone. 

 

Plllleeaasee help! 

Staff
Posts: 15
Registered: ‎27-03-2020

Re: Not moving house anymore

by Staff jwiech Staff
Message 9 of 10 (931 Views)

Hi KateWatson

 

Please private message me with your account number by clicking on my username and I can take a look for you

 

Regards

 

Josh

Vodafone

Starter Poster
Posts: 2
Registered: ‎25-03-2020

Re: Not moving house anymore

[ Edited ]
by AndrewS900 Starter Poster
Message 10 of 10 (944 Views)

Hey guys, not sure if anyone else has had any success, but I managed to speak to a rep via the chat in the app (saying 'human contact') and they said that a new moving house form needed to be submitted to move the account 'back'.

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